Online training programs have become a convenient and cost efficient manner to train our staff. Because of its convenience and efficiency, online training is here to stay. Sometimes, however, we pay a small price for this efficiency when the users quickly click through the online training. As we all know, when we rush through training sessions or do not have a personal touch associated with the training, we adversely affect our ability to understand or retain information. For example, what if a person has follow up questions but cannot ask them because the online training session is recorded and therefore questions cannot be asked? Because live training is still valuable, it is prudent to consider more live training to complement our online training programs when we plan our training curriculums.
As ethics and compliance professionals, what are the most effective methods for conducting witness interviews during internal investigations of alleged misconduct? The effectiveness of your interview will likely be determined by your own personality and style, and the demeanor of the witness. Should you use a friendly, more interpersonal demeanor, which may help put the interviewee (complainant, accused or witness) at ease, or should you use an aggressive approach with hopes of obtaining more information or even a confession through intimidation? Although you’ve already decided, let’s explore the possibilities.
Interpersonal Skills are considered "soft" skills, something that comes naturally to you; skills you were blessed with at birth. However, just because it may not come as naturally for you as it does for others doesn’t mean you can’t acquire or improve upon these "soft" skills.
Kelly is also an Editorial Board member of SCCE's Compliance and Ethics Blog. Click button below to be directed to that site.